Cancellation policy
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
By purchasing a Black Diamond subscription plan, you authorize Black Diamond Hydration and Wellness to automatically charge your payment method on file every 30 days for consecutive monthly cycles.
Clinical Commitment: Because this medical weight-loss program includes specialized Good Faith Exam (GFE) clinical clearances, provider overhead, and customized pharmacy compounding, this is protocol.
Cancellation Policy: Cancellations require a 30-day written notice prior to your next scheduled draft date and may be subject to a mid-protocol termination fee to cover absorbed clinical and medical director costs.
Failed Payments: If an auto-draft fails, the system will re-attempt processing over a 7-day window. Access to your monthly clinical suite visits, provider tracking, and medication allotments will be frozen until billing is successfully resolved.
Pre-orders
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When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
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Try before you buy
Try before you buy
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When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.